Privacy Policy
Last updated: February 23, 2026
This Privacy Policy describes how Formul ("Formul," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information in connection with the Formul website and services.
1. Contact Information
For privacy inquiries and requests, contact hello@formul.app.
2. Scope
This Privacy Policy applies to personal information processed by Formul as a controller, except where Formul processes customer data solely as a processor/service provider under a separate agreement.
3. Categories of Personal Information
We may collect the following categories of personal information:
- Identifiers (name, email address, organization identifiers, account identifiers)
- Commercial information (subscription plan, billing status, transaction metadata)
- Internet or network activity information (logs, device, browser, and IP information)
- Professional or employment-related information included in account profiles
- User-submitted business records and communications
4. Sources of Personal Information
We collect personal information from the following sources:
- Directly from you and authorized users
- Automatically from devices and browsers when services are used
- From third-party providers and integrations you authorize
5. Purposes of Processing
We process personal information for the following business and commercial purposes:
- Providing, operating, maintaining, and securing the services
- Account authentication, authorization, and administration
- Subscription administration, payment processing, and billing support
- Enabling and operating authorized third-party integrations
- Customer support, communications, and service notices
- Compliance, legal process, auditing, and enforcement of rights
6. Legal Bases (EEA/UK, where applicable)
Where required, our legal bases include performance of a contract, legitimate interests, legal obligations, and consent.
7. Disclosures of Personal Information
We may disclose personal information to:
- Service providers and subprocessors performing services on our behalf
- Payment, identity, and infrastructure providers
- Third-party integrations enabled by you or your organization
- Professional advisors, auditors, and insurers
- Governmental authorities, regulators, and law enforcement as required by law
- Acquirers and successors in corporate transactions
We do not sell personal information for monetary consideration and do not share personal information for cross-context behavioral advertising.
Current core subprocessors and infrastructure providers include Clerk, Shopify (when enabled by the customer), and Railway.
8. Data Retention
We retain personal information for as long as necessary for the purposes described in this Policy, including contractual, legal, accounting, and recordkeeping requirements.
Where permitted by law and subject to legal retention obligations, we may delete customer data within twenty-four (24) hours following subscription lapse, suspension, or termination.
9. Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. No security measure is infallible.
10. Privacy Rights
Subject to applicable law, individuals may have rights to request access, correction, deletion, portability, restriction, or objection. Certain rights may be limited by law.
To submit a privacy request, contact hello@formul.app.
11. International Transfers
Personal information may be processed in jurisdictions outside your place of residence. Where required, we use appropriate transfer safeguards.
12. Minors
Services are not directed to, and may not be used by, persons under eighteen (18) years of age or the age of majority in their jurisdiction, whichever is higher.
13. Changes to this Privacy Policy
We may modify this Privacy Policy from time to time. Updates are effective upon posting unless otherwise stated.
14. Contact
For questions regarding this Privacy Policy, contact hello@formul.app.